solder_guy Posted May 8, 2009 Posted May 8, 2009 UPS packaged a like new pair of leather Caterham seats .. for shipment to me. Instead of putting packaging between the two seats .. all they did was Ducktape the two together (like two spoons) .. Well the runners of the inside seat cut into the leather of the other Now all I hear from the claims department is delay tactics .. I hate UPS .. Rob PS: The topic is UPS .. so why does the software automatically make it lower case??
MHKflyer52 Posted May 9, 2009 Posted May 9, 2009 And they have a new comercial out that says their stores are packaging specialist.....I would be calling a lawyer I think if they do not owen up to their mistake especially if you insured the shippment for the value of the seats. Just my oppion and you know what that will get you.
jlumba81 Posted May 9, 2009 Posted May 9, 2009 Is it possible to have UPS cover the cost of re-upholstering the seat? That way you could get it customized if you wanted to and likely it would be faster than getting a new seat sourced.
Alaskossie Posted May 9, 2009 Posted May 9, 2009 My experience with UPS is that it is next to impossible to get satisfaction on a damage claim. One of their favorite tactics is their receiving office will tell you that your claim has to be filed with the office where you sent the item; and that office will tell you just the opposite. If they can keep you going in circles long enough, their hope is that you will just give up. Recently I had to go to the pick-up section of the local UPS terminal office at the airport here, with a big brown 747 parked out back. The office was a mess -- boxes everywhere, clutter, one overworked clerk. Two days later I had to send a package at the airport FedEx office next door (also with airplanes, three MD-11's, parked out back). Clean, neat, three clerks to help, friendly. I'll never use UPS to send anything again, and will always encourage senders to use FedEx. Right now, I've got $12k worth of musical instruments headed to Boston by FedEx, and I'm pretty sure they will arrive safely (but I did pack them myself).
SkinnyG Posted May 9, 2009 Posted May 9, 2009 Write to the president of the company. Skip the local schmoecals.
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