Dealer doing the right thing

[bigdog]

I have been having a lot of issues with my Caterham running poorly (as posted in the tech section of LSC UK)

It turned out to be rubbish valve seats. When looking at the Cat prior to the purchase, The dealer stated upon my asking that it had an unleaded mod on the head. It turned out not to be the case and a valve seat regrind was performed to remedy the poor compression readings and jetting issues from leaky valves. I sent an email expressing my disappointment at having been misinformed on the head mod. Of course I did this without resorting to name calling or cursing nor doing the same on the internet.

 

The dealer sent a reply today expressing that they felt bad about my issues and were themselves misinformed by the prior owner about the unleaded mod. They offered to send me a refund in the amount of the repair.

 

It's nice to have a dealer stand up in such a matter. They could have told me to take a long walk on a short pier. As it wasn't direct willful misinformation on their part. But felt responsible for having told me the mod had in fact been done when they probably should have stated that the prior owner had said the mod had been done.

[Blokko]

Saw your post on this a few days ago on BlatChat. Glad that you managed to get things sorted in the end!