I wanted to let you know what I am encountering getting parts from the UK.
I placed an order with Caterham - for K-series cooling system parts - on April 30 or May 1. It was quickly filled and picked up by Fedex on May 2. It arrived in Memphis, TN on May 5 where it sat until May 12. Calling Fedex (800-463-3339) twice I learned that there was a form - Customs and Boarder Protection form CFR 24.5 to be completed. I was told by Fedex that it would take 24 hours to review the form. The form was sent to me via Docusign and I quickly completed and returned it.
Not hearing anything for two days I called Fedex again where I learned that they needed an EIN. I've long since closed my business and so do not have an EIN. This was pointed out to the CS agent who agreed that I had indeed checked the correct box and provided my SSN as requested .
Two more days pass (its now Saturday May 17. Not hearing anything back I called again on Saturday since the package was still in Memphis. I was then instructed to call Fedex Trade Network (800-249-2953) who coordinate with customers with international shipments. Although the agent assured me the office was open on Saturday, it was not.
Today I learned the agents who review the forms are backed up due to additional documentation required. Speculation is there are new processes and procedures Fedex needs to follow due to new executive orders. There may also be an issue with the dollar value of the shipment (about $700 usd) that flagged it as well. The agent would not commit to a timeline for review and information regarding any updates on the package status. I'll be calling on Wednesday if I don't see any movement on the tracking web site.
So, after all that: Expect some delays. Whether it's Fedex and their lack of communication or new customs processes, shipments are delayed.
I don't know the real issues involved with international shipping these days. To me blaming various parties does no good. We just have to play the game and inform your local representatives of the obstacles you encounter.
So my advise is to just keep calling Fedex, UPS, DHL etc for updates. Get a case number assigned. I've included two phone numbers above.