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Posted

That looks much closer to the denim color available for the Mantra T-shirt. Regardless, it's not even close to what you ordered; they shouldn't have any issues with a return. Please let me know what happens.

 

 

Posted (edited)

Thank you, John!  I sent a follow up message to the fulfillment firm with a color comparison picture. 
They don’t show neck size in their chart, but when compared to a Hanes L t-shirt (that’s not stretched), the 7 shirt is an inch smaller in diameter.

If this is their normal neck size for a large, I’d probably prefer a golf shirt instead.

Thanks so much for your comments and advice!

IMG_2916.jpeg

Edited by straightcut
  • 2 weeks later...
Posted

Just a quick update - so far, they’ve rejected my claim.  The fulfillment company considers there to be a “normal variation” in shades of navy.  Despite the shirt I received looking more like their “Denim” color than their “Navy” color, they’re holding the line.  Size-wise, we’ll, my shirt is within their +/-2” spec and they don’t take collar size into consideration.

 

I asked if they would give one last thought on the possibility that I may have received a shirt in Denim or True Navy, but I’m not holding any hope they’ll concede anything at this point…

Posted

It would be good to hear from others who have ordered a T-shirt. Was the size within the normal range for your other T-shirts, or did you feel the neck was much tighter than expected?

 

There are only a handful of people who have ordered a Navy (not True Navy) T-shirt. If any of you read this, will you please let me know if you had a similar reaction to the color as @straightcut? If this is common, I can add a disclaimer to the merchandise site. @straightcut, I'll send you a PM later today.

 

Thanks,

John

Posted (edited)

I stand corrected!  I received an e-mail from Fourthwall (the fulfillment company) today, offering a replacement shirt in my choice of colors!  I ordered the same Navy as before (hoping for Navy as depicted from their color sample) and asked for an XL, hoping for a slightly larger neck and longer shirt length.

 

I really can't believe it.  John, did you happen to e-mail them on my behalf?!

 

Edit to add Follow-up to my replacement order (above)

The "Navy" XL shirt arrived in a timely manner.  The "Navy" was the same blue/grey with a slightly distressed appearance.  As for as sizing, well it's an XL, so a little large on me, but it's close enough.  Also, the tail is longer and the neck size seems normal.  I'm satisfied and can live with the grey-ish appearance.  The company did their best, in the end to satisfy my request...though it did take a lot of back and forth before they budged.

Edited by straightcut
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