32eachtime Posted August 5 Share Posted August 5 I ordered and paid for a part (plate number light) mid June 2024and can get no response from Caterham Parts. com. I have sent them several emails asking for a tracking number or for any further action and so far absolutely no response. Have I been scammed? Anyone have any advice or experience with this Company? Thanks, John Link to comment Share on other sites More sharing options...
JohnCh Posted August 5 Share Posted August 5 Do you mean caterhamparts.co.uk or caterhamparts.com as written above? The latter doesn't resolve for me, but the former is the parts department for Caterham and is legitimate. If it is Caterham, are you sending an email or messaging them through your account page they should have required you to create as part of the online order process? I've found them pretty responsive to their order messaging system. Link to comment Share on other sites More sharing options...
32eachtime Posted August 5 Author Share Posted August 5 (edited) 1 hour ago, JohnCh said: Do you mean caterhamparts.co.uk or caterhamparts.com as written above? The latter doesn't resolve for me, but the former is the parts department for Caterham and is legitimate. If it is Caterham, are you sending an email or messaging them through your account page they should have required you to create as part of the online order process? I've found them pretty responsive to their order messaging system. Edited August 5 by JohnCh Removed quotes from other threads still in the cache Link to comment Share on other sites More sharing options...
JohnCh Posted August 5 Share Posted August 5 Based on the timing, it looks like that was sent recently. I'd give them 5 business days then pile on if there is still no answer or give them a call. At least you know you aren't the victim of a scam. Link to comment Share on other sites More sharing options...
Vovchandr Posted August 5 Share Posted August 5 Caterham parts are so bad with their service that Chris at Redline has become one of the biggest suppliers of their own parts instead of them and he's very prompt. Doesn't help you now but for the future ... Link to comment Share on other sites More sharing options...
slowdude Posted August 5 Share Posted August 5 45 minutes ago, Vovchandr said: Caterham parts are so bad with their service that Chris at Redline has become one of the biggest suppliers of their own parts instead of them and he's very prompt. Doesn't help you now but for the future ... Yep this, discount mg rover spares, elise parts, QED Motorsport etc. There are a few to get what you need. Kit car direct is also good for some of the misc parts, sevens and classics will ship to the US. Link to comment Share on other sites More sharing options...
32eachtime Posted August 5 Author Share Posted August 5 Another lesson learned. Contact information please 🙏. Link to comment Share on other sites More sharing options...
Slonie Posted August 5 Share Posted August 5 You can also order OEM Caterham parts through a US-based dealer. I'm partial to Josh at Rocky Mountain Caterham because he's great to deal with and has a lot of stuff in stock. Shipping will also be reasonable as it's coming from inside the US. https://rockymountaincaterham.com/parts/ Link to comment Share on other sites More sharing options...
IamScotticus Posted August 6 Share Posted August 6 (edited) @32eachtime I'm well intended, but very blunt. The screen shot you provided to John cannot possibly answer the question. We are only assuming you have dealt with Caterham Cars. They may be slow to respond, but as for me, they have always gotten me the part. Something may be held up in customs. Who knows. Remember that many UK suppliers won't ship to the USA anymore due to the "I didn't get it" frauds who cancel the payments. Please provide better information on who you dealt with so we can help, or learn something from it. Edited August 6 by IamScotticus Link to comment Share on other sites More sharing options...
32eachtime Posted August 10 Author Share Posted August 10 Thank you for your response. NOW if I could get any help from Caterham Parts regarding a tracking number it would allow me to find the shipping company (assuming DHL) and determine if my order is stuck in customs…I just need a tracking number!!! 😎 Link to comment Share on other sites More sharing options...
Vovchandr Posted August 10 Share Posted August 10 (edited) On 8/5/2024 at 3:32 PM, 32eachtime said: Another lesson learned. Contact information please 🙏. Chris @ Redline sales@redlinecomponents.co.uk Just ordered a few parts from him again. Added to my pending order due to @JohnCh Edited August 10 by Vovchandr 1 Link to comment Share on other sites More sharing options...
32eachtime Posted August 22 Author Share Posted August 22 On 8/5/2024 at 9:03 AM, 32eachtime said: Looks like I have been taken… two months ago I ordered from Caterham Parts…they immediately took my credit card and the following day emailed the part was shipped. Since that time I have sent several emails asking for a tracking number or asking for any information about the item…absolutely ghost…I have no idea if they are in business. Any help/advise for me would be greatly appreciated! Thanks. Link to comment Share on other sites More sharing options...
Vovchandr Posted August 22 Share Posted August 22 On 8/4/2024 at 10:18 PM, 32eachtime said: Caterham Parts. com .com or caterhamparts.co.uk? If former likely fake. If latter it should be real stuff. Link to comment Share on other sites More sharing options...
32eachtime Posted August 22 Author Share Posted August 22 20 minutes ago, Vovchandr said: .com or caterhamparts.co.uk? If former likely fake. If latter it should be real stuff. Link to comment Share on other sites More sharing options...
JohnCh Posted August 22 Share Posted August 22 Although the message is using the proper logo and the 9-letter reference number is consistent with numbers I have received from them on past orders, that can all be faked, as can the return email address. @Vovchandr's question is the key. Did you order from caterhamparts.CO.UK or caterhamparts.COM? The first is genuine, the second shows very different domain registration data on ICANN and appears fake. Link to comment Share on other sites More sharing options...
32eachtime Posted August 22 Author Share Posted August 22 It appears I ordered properly. UK address. Guess it’s something you all need to be aware of. Link to comment Share on other sites More sharing options...
JohnCh Posted August 22 Share Posted August 22 That's good. If they aren't responding to messages you are leaving through your account page (https://caterhamparts.co.uk/order-history, click on the order, then scroll down to the message box) then I would call them in the morning. Link to comment Share on other sites More sharing options...
MV8 Posted August 22 Share Posted August 22 59-1/2 days? Even if you ordered from the Pope and he replied to you every day? Dispute with credit card company. If it is just delayed and poor service, it will work itself out eventually. Otherwise, move on and hope it shows up eventually. https://www.nerdwallet.com/article/credit-cards/how-long-do-you-have-to-dispute-a-credit-card-charge Link to comment Share on other sites More sharing options...
Vovchandr Posted August 22 Share Posted August 22 Yeah they likely have it but are just horrible about communicating and sending it. Doesn't help you with current order but reach out to Chris at Redline and establish contact. There is a chance you can cancel your order and have him send you one and you'll have it within a week. He's pretty quick. Email works well for him. He even knows CC guys and might be able to poke the bear and see what up with your order. Link to comment Share on other sites More sharing options...
IamScotticus Posted August 23 Share Posted August 23 (edited) @32eachtime you still haven't shown us a complete URL. On your phone, turn it horizontal to take the screenshot and get more of the URL. You can copy and paste it into the text here like this, after adding quotes to it: "https://usa7s.net/ips/topic/15036-caterham-parts/#comment-143881" Horizontal shot: Vertical shot: I am in agreement with you, you were likely taken by an imposter. Caterham parts doesn’t deserve the bash it's getting on this thread, especially since we don't have a URL to judge! And, so I'm at least somewhat helpful, now I know what you ordered, I have a plate light I'll give you, the black plastic housing type. PM me and I'll get you pics. I'll hook you up. Edited August 23 by IamScotticus Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now