Forum outage overnight

[JohnCh]

Apologies for the outage last night that began at 9:40pm PT. The hosting company rolled out a minor update to the log reader for their security suite, and for reasons they don't understand, it impacted our server. It's now resolved after a reboot.

 

-John

[mrmustang]

I was having withdrawal symptoms at 5:30am 

[theDreamer]

Thanks for catching that. I didn’t notice as I was watching game #4. I slept in this morning as well trying to catch up on all the sleep I lost watching game #3.

[JohnCh]

I now have an email alert that notifies me within minutes if the site stops responding. That lets me start troubleshooting right away and open a support ticket if it’s not something obviously within my control. Although it speeds up resolution, it’s still frustrating to burn 30 minutes in the evening—and then have to check email a few times overnight in case Tier 2 support needs more information. Does anyone want to volunteer to take over? I'm more than happy to step aside  

[Croc]

In all cases it can wait until the morning.  None of us are sufficient desperate basket cases where we need to be on this site 24 hours a day.  

 

On second thoughts, there are two people that come to mind....

[wdb]

After 20 years of being on call 24x7x365 for outages that tended to occur in the wee hours, I can relate.